1. Purpose and scope
This Data Protection & GDPR Policy sets out how Chetankumar Vakharia, trading as WattaQuote, aims to handle personal data lawfully, fairly and securely. It applies to customer quote requests, installer registrations, contact emails, business records, website logs and lead-sharing activity.
2. Data protection governance
Chetankumar Vakharia, trading as WattaQuote, acts as controller for data collected through the WattaQuote website forms and emails.
When an installer receives a lead and contacts the customer, that installer may act as a separate controller for its own quote process.
Controller: Chetankumar Vakharia, trading as WattaQuote. Data protection contact: hello@wattaquote.co.uk.
3. UK GDPR principles
Explain what data is collected, why, and who it may be shared with.
Use data for quote handling, installer registration, service operation and compliance.
Collect only what is needed to handle the enquiry.
Keep records accurate where reasonably possible.
Delete or anonymise data when it is no longer required.
Protect data with reasonable technical and organisational measures.
4. Lawful basis register
| Activity | Lawful basis | Practical control |
|---|---|---|
| Customer quote form | Pre-contract steps, legitimate interests and consent where required | Clear consent checkbox and privacy wording before submission |
| Lead sharing with installers | Consent where required, pre-contract steps and legitimate interests | Share only necessary quote information with relevant partners |
| Installer registration | Pre-contract steps and legitimate interests | Use details to assess suitability and contact the installer |
| Security logs | Legitimate interests | Keep logs limited and review access |
| Marketing | Consent or other lawful basis where permitted | Use opt-in/opt-out controls where required by PECR |
5. Lead sharing controls
- Only share customer leads with installers or partners relevant to the postcode, enquiry type or requested service.
- Do not share more personal data than is needed for the quote process.
- Keep a reasonable record of which partner received a lead where practical.
- Installer partners should be expected to handle data responsibly and respond professionally.
Important: WattaQuote is responsible for its own data handling and lead-routing process. Installer service complaints should be directed to the installer.
6. Retention schedule
| Data category | Retention target | Reason |
|---|---|---|
| Customer quote enquiries | Up to 24 months from last contact | Lead management, customer service, audit and complaints |
| Installer registrations | Up to 36 months or partner relationship plus records | Partner management and lead allocation |
| Complaints/disputes | Up to 6 years where necessary | Legal limitation and evidence records |
| Technical logs | Usually up to 12 months | Security and troubleshooting |
7. Data subject rights handling
Requests for access, correction, deletion, restriction, objection, portability or withdrawal of consent should be sent to hello@wattaquote.co.uk. WattaQuote should verify the requester, search relevant systems, respond within the applicable legal timeframe, and keep a record of the request and response.
8. Breach handling
If a personal data breach is suspected, WattaQuote should:
- identify what happened and what data is affected;
- contain the issue and reduce risk;
- assess whether individuals are at risk;
- decide whether notification is legally required;
- record the incident and corrective actions.
9. Marketing and PECR
Direct marketing by email, SMS, phone or similar electronic means should only be used where permitted by UK GDPR and PECR. If WattaQuote adds remarketing, analytics pixels or advertising cookies, the website should be updated with appropriate cookie information and consent controls.
10. Complaints process
If a complaint is about WattaQuote’s data handling, website enquiry process or lead-sharing process, the person should email hello@wattaquote.co.uk. We aim to acknowledge and provide an initial response within 14 days.
If a complaint is about an installer’s quote, pricing, appointment, installation, workmanship, grant handling, warranty or aftercare, it should be raised directly with the installer.
11. Review
This policy should be reviewed whenever WattaQuote changes legal entity, starts paid advertising, adds analytics or advertising pixels, enters installer contracts, expands outside London and Kent, or changes how leads are shared.
Last updated: 17 May 2026.